Terms & Conditions


We are This is Sleep (UK registration number: 01298570) of 10 Blackmore Road, Cobra Court, Trafford Park, Manchester, M32 0QY. 

Please read these terms carefully. They apply to your use of our website, thisissleep.co.uk (“Website”); any purchases you make via our Website; or any products you seek to return. These terms tell you who we are, how we will provide products to you, how you and we may change the contract, what to do if there is a problem and other important information. If you have any questions, please contact us by emailing hello@thisissleep.co.uk or using our FreshChat service between 9am-5pm Monday to Thursday or between 9am-3pm on Friday. We are closed on weekends.

The terms and conditions shown on this page, together with the documents and other webpages referred to on it (collectively, the “Terms”) govern:

  1. your purchase and our supply of any of the goods (“Products”) listed on our website thisissleep.co.uk(“our Site”) from time to time; and
  2. your access and use of our Site, (collectively, the “Services”)


Orders + Returns

Ordering Products from us

When placing an order on our Website, please read and check the details carefully before submitting it. You have the right to review and amend your details prior to concluding the contract. Although we may be able to amend your order details after your order has been made, we are under no obligation to do so.

When the checkout process has been completed and the order is placed, you will receive an email acknowledgement that your order has been received. This acknowledgement does not amount to our acceptance of your offer to buy.

We may contact you to say that we do not accept your offer. This will generally be for reasons which include, but are not limited to, the following.

the Products are unavailable;
(ii) we cannot authorise your payment, for fraud/security reasons or otherwise;
(iii) you are not allowed to buy the Products from us;
(iv) we are not allowed to sell the Products to you;
(v) you have ordered too many Products;
(vi) there has been a mistake on the pricing or description of the Products (where permissible under applicable law)

We reserve the right to refuse to sell any Product to any person. In the unlikely event that we do this, we will notify you within a reasonable period and not charge you for the Product. We will not refuse to sell a Product to an individual without a good reason.

We require certain information from you so that we can supply Products to you, including without limitation, your address, email address and phone number. If you supply incomplete or incorrect information or do not supply the necessary information within a reasonable time of us asking for it, we may end the contract. We will not be responsible for supplying the Products late if this is caused by you giving us incomplete or incorrect information or failing to provide the necessary information within a reasonable time of us requesting it. 

A legally binding contract will only exist between the Parties where we have received payment in full and you have received a shipping confirmation email. At this point, the contract is active and we will make arrangements to dispatch the Products to your stipulated delivery address, provided your order clears our fraud check process. We will also provide you with an order number. It will help us if you can tell us your order number whenever you contact us about your order.


Right to cancel and return

As a statutory minimum you have the right to cancel any contract for sale with us and return any Products within 14 days of delivery of those Products without giving any reason.

Should you wish to return a pillow, duvet, fitted sheet or mattress protector, the Product must remain ‘as delivered’ and, where possible, in its original packaging. In accordance with Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we consider that these products are not suitable for return where they have been used because of hygiene reasons and, as such, we reserve the right to refuse any returned pillow, duvet or mattress protector which has been unsealed after delivery or exhibits any evidence of use within the first 14 days.

Alternatively, we may, in accordance with Section 34(9) of the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, deduct any value lost as a result of your unreasonable handling of the pillow, duvet or mattress protector. (i.e. any use beyond what is necessary to establish their nature, characteristics and functioning). In the event that we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, we will require you to pay an appropriate amount for the value lost.

To exercise your right to cancel, you must clearly notify us of your intention to cancel within 14 days of the date of delivery by email, phone or in writing; or by completing and returning the model cancellation form set out at the end of these terms. Such a notice should include: your name; address; order number; date of order; date that your product was received.

Following a notice of your intention to cancel, collection must be arranged and executed not later than 14 days from the date that you notified us of your intention to cancel. Failure to arrange collection may, save any exceptional circumstances (which must be communicated to us, and acceptance of same being subject to our discretion), invalidate your right to cancel the contract.

Any return of This is Sleep Products; whether pursuant to your statutory rights; our mattress 30 night trial (clause 8); or our mattress or pillow guarantee (clause 12); may only be made in the territory in which the Products were delivered and to the original point of sale from which they were bought. For example, Products purchased on our website should be returned directly to us by first contacting hello@thisissleep.co.uk to arrange the return. Products purchased from an authorised retailer should be returned to that retailer, using their contact details located on their website. If there is any doubt as to who to contact for a return, please contact us prior to returning your product.

Delivery and collection of Products must occur to and from the same address, and save exceptional circumstances, which must be communicated to us, collections must be completed during the same visit as the delivery

Where you return a product which is not in a returnable condition we will, upon your request, send that Product back to you, the expense for such return will be borne by you. If you fail to communicate with us to coordinate this within 30 days we may dispose of any such Product responsibly.

Ensuring that your product is in a returnable at the time it is lodged, whether by post or by having the Product picked up, is your responsibility. We may decline to accept any product which has been damaged in any circumstances (including, but not limited to, you leaving a mattress outside your premises rather than awaiting pickup, allowing it to become water damaged).


Payment Methods

We accept payment through the following methods: Debit/Credit Card (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay. We also offer a 'Pay Later' option through Klarna.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  1.         Pay later.
  2.         Slice it.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.